Transit service issues — delayed buses, driver behavior, safety concerns — affect the whole community.
What to Report
Chronic route delays: (frequent lateness)
Safety concerns: (dangerous driving, overcrowding)
Service gaps: (missing scheduled buses)
Driver conduct issues: (rudeness, safety violations)
Equipment failures: (broken AC, lighting)
Stop/shelter issues: (covered separately, but mention here)
How to Report
Best way: Report on SolveHFX
Describe the issue
Note route number and time
Location/stop if relevant
Direct to Halifax Transit:
Email: halifax.transit@halifax.ca
Phone: 311 or [311.halifax.ca](https://311.halifax.ca)
Online form: Halifax.ca transit feedback
Response Time
Safety emergency: (dangerous driving): 24-48 hours
Service complaint: 1-2 weeks
Driver conduct: 5-7 days (investigation)
Pro Tips
1. Include route number and time: "Route 7, 8:30am, March 15"
2. Note if it's a pattern: "This bus is 10+ min late every morning"
3. Mention impact: "I'm late to work" or "Elderly passengers struggling with crowding"